Rex (rapp81) wrote,
Rex
rapp81

AT&T/SBC Yahoo! POP3

If you have an sbcglobal.net or pacbell.net email account that has been migrated to SBC Yahoo, most of those accounts are not autheticating on the SBC Yahoo POP3 server at this time.  A incident ticket is open with a resolution ETA of 2PM.  I had to call tech support which apparently now has a call center in the Philippines.  Amazed to have a pleasant conversation with Cecile, who was right on top of giving me the information I needed to hear.  Unlike the call center in India, where all the reps insist on going through all of the scripted troubleshooting steps which, in most times, isn't even related to the problem I'm reporting!  Go Filipinos!  LOL

EDIT: You can access email via the web at http://mail.yahoo.com during the outage
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